Frequently asked questions
At Edmonds Eyewear we are committed to providing you with an exceptional shopping experience from the moment you place your order until it arrives at your doorstep. Please read our Shipping Policy carefully to understand how we manage the shipping and delivery of your eyewear purchases.
Collapsible content
Where is my order?
You can track your order using the tracking number in the shipping confirmation email we sent you. If you have not received this email, please check your spam or junk mail folder. If you still cannot find the email or need further assistance, please contact our customer service team.
When will I get my money back for my return shipment?
Once we have received and inspected your returned item, we will process your refund within 5-7 business days. You will receive an email once the refund has been processed. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider. If you have any questions or need further assistance, please contact our customer service team.
What should I do if my package has been delivered but I have not received it?
If the tracking shows that the package has been delivered, we recommend that you check with your neighbors to see if they have accepted it for you. If not, please contact our customer service immediately. We will then start an investigation with the shipping company.
Can I try on the items before I buy them?
You can find Edmonds eyewear at various points of sale, but please note that not all points of sale have the full collection. Visit our store locator to find a point of sale near you and check the availability of our full range.
If your question is not covered in our FAQs, please feel free to contact us directly. Our customer service team is here to help. We are committed to ensuring that you have a seamless shopping experience with us.